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Center of Excellence
Overview
We have a team of experts with specific skill in procedure measurements, execution benchmarking, service delivery design, and procedure improvement. We have profound experience and hands-on involvement with all organizational improvement, including outsourcing and offshoring, shared administrations, worldwide business administrations, and focuses of magnificence. For business pioneers arranging focuses centers of excellence deployments, we offer executive advisory programs just as counseling commitment to enable you to configuration, actualize, and consistently improve your centers.
Solution
- Cloud Enablement Services
Helps their business partners find, select, purchase and implement cloud-based solutions. These services include product selection, compliance assessment, due diligence reviews, technical connectivity, internal process reengineering and data management. - Data Analytics
Works with internal business partners to find data sources, collect and store data, establish Hadoop repositories, write requested data extraction algorithms, and provide needed end user analytical and data visualization tools. - Mobility
Works with groups throughout the organization to assess the viability of mobile solutions to enhance internal operations and/or customer experience. Once defined, they can assist in the construction and/or outsourcing of defined solutions. - Service-Level Agreement Definition
Service-Level Agreement (SLA) is a concept primarily used by IT as a way of setting vendor expectations and then measuring their ability to deliver. This concept can also be of great value in non-IT related areas, for example, the number of warm leads given to the Sales organization form a cold-call marketing company. An SLA CoE could help all parts of the organization define their specific vendor needs in a way that facilitate both comprehensive contractual agreements and specific measurable performance metrics. Specific SLA type items to consider include transaction volume, timeliness, security, escalation procedures and training.